InterContinental Bangkok by IHG

Exceptional Hospitality from Start to Finish

10.0

I had a wonderful stay and would like to thank the amazing staff for making my trip so enjoyable. A special thank you to Ms. Nacky at the front desk. After a 24-hour journey, I was exhausted, and she was incredibly kind and understanding. She made my check-in quick and seamless, which I truly appreciated. She also reminded me of all the hotel benefits I was entitled to, which I had completely forgotten. Her professionalism and thoughtful service made a great first impression. I would also like to thank Ms. Gade at the front desk for her warm and polite service during check-out. She made sure everything went smoothly and genuinely cared that I had a wonderful stay. Every staff member I encountered was friendly, professional, and provided outstanding customer service. The bell staff were especially helpful, and their service was impressively fast. Thank you to the entire team for your exceptional hospitality. I truly enjoyed my stay and will definitely be back. Highly recommended!

Gratitude to a team that makes a difference in your life

10.0

We have stayed at the various Intercontinental Hotel in the Asia Pacific. We rate Intercontinental Hotel (Bangkok, 973 Phloen Chit Road, Lumpini, Pathum Wan, Bangkok 10330) as the best hotel as compare with the rest in the Asia Pacific. We were here for business and leisure. The standout feature of this hotel is undoubtedly its outstanding staff. I want to express my sincere gratitude for their exceptional service. They are remarkably helpful, deeply caring, and consistently deliver warm, personable service that makes you feel genuinely welcome and this truly set this hotel apart from others. Example: When we called the front desk about an issue with the room hairdryer, the very first thing the staff asked was, "Are you alright?" That genuine care and thoughtfulness instantly warmed our hearts. On the night of our arrival, we faced severe flight delays. Despite the late hour, both our driver and the hotel greeting staff waited patiently for us, offering sincere words of concern the moment we boarded the hotel transfer—a gesture that truly touched us. To top it off, our luggage was delayed and lost by the airline. Exhausted and overwhelmed, we were met at the hotel with seamless, expedited check-in and escorted straight to our room. The relief we felt was immense. The entire Club team continued to follow up and support us until our bags finally arrived the next afternoon. Navigating these travel mishaps would have been daunting without their exceptional hospitality. Thanks to their unwavering support, we were able to focus and carry out a seamless business meeting. I want to give a special shoutout to the housekeeping staff. On July 19th, they surprised me with a wonderful birthday room setup. After dealing with a terrible airline trip, their kind and thoughtful gesture truly saved my birthday and cheered me right up. Thank you for going above and beyond! We wants to express our gratitute and thanks to: A) Club Team: Uma, Phet, Moss, Amy, Kik, Ink, Geng, An, Pam, Natty, Namfon and Jet B) Concierge: Dalad C) Housekeeping: Phongrat and all the other housekeeper at level 34. D) Lift security: All (guys and lady) The Location Superb. It is convenient to all the shopping mall, leisure place, etc. The Atmosphere Atmosphere and MoodPace: A slow, quiet energy where time feels unhurried and peaceful. Comfort: Plush seating and open spaces that invite you to sit and breathe. Service: Gentle, polite, and smooth without feeling stiff or overly formal. Rooms: The room is elegant and spacious, featuring a comfortable bed, excellent air conditioning, a large bathroom with fully functional equipment, and perfect lighting. Comfort & Space: Large, elegant layout with a cozy bed. Climate & Ambiance: Strong air conditioning and ideal lighting. Facilities: Spacious bathroom with everything working properly. Value: We have stayed in many excellent hotel. This hotel has always been my top 3 hotels because of the human connection as the staff makes you feel at home. It is definitely value for money. Cleanliness The hotel is clean. The housekeeping team did an excellent job in maintaining the room, restroom clean. The technician has maintain the air-conditioning, the phone and lighting are working well, the furniture are well taken

Warmest Breakfast Team

10.0

I found my new home at Intercontinental Bangkok. The breakfast team was exceptional as they prepared lactose-free meals that were tasty for me. They served fruits and dips that made my work days less stressful. They also served with a smile and chatted with guests sincerely.

Guest review

10.0

Everything

− Nothing

Guest review

10.0

ثاني اقامه لي مع إنتركونتيننتال و بالنسبه لي يفوز ، خدومين وايد ومتعاونين كل الموظفين بدون استثناء و يسعون دايما لرضى الكستمرز ، موقع الفندق وايد ممتاز