Fortune House Hotel Suites

Disappearing

4.0

Was so excited when we got here cause the place looked cool online! And when we arrived we got upgraded from our 1 bedroom suite to a 2 bedroom suite, which was nice! We also got a glass of champagne which looked like we were in for a pleasant stay! So far all was going well! Also the location is good! Near downtown Miami and BayFront park, where we did most of our activities! Also good views of the bay from our 17th floor balcony which was a nice touch with balcony chairs!

− The one toilet kept having issues with the handle! You couldn’t flush as it kept breaking! How they’d given that room to paying guests boggles the mind! The tv in the bedroom kept giving trouble to work! We called for maintenance who came up, toggled some stuff in both the bathroom and tv and left! A while later the issues came back! My husband called back and since it was at night the person at front desk said they’d send someone out in the morning! When my husband expressed how our experience here was going less than stellar, the guy seemed unbothered and nonchalant! Such poor customer service! Also the bed was so wonky, any movement and the bed would slide around! It’s like the bed legs were not strong enough or something! Also lots of construction going on around the area! Not much the hotel can do about that, but something to keep in mind when booking! This just wasn’t a pleasant stay and for over $1,000 for 3 nights was just a huge disappointment! Also instructions on how to get your food from Uber Eats was so confusing! We’d ordered dinner and when my husband asked if the uber driver could leave it at the lobby they said it wasn’t allowed! When he did go pick it up, he saw security blocking the driver from driving in to the front and being instructed to go to the back wherever that was! Most hotels are flexible as they know guests aren’t from around here and don’t know the inner workings of how food deliveries work around here! My husband had to walk around until he asked some staff who finally gave an explanation! Some flexibility would have been appreciated! Man this hotel was a total scam! It’s called a vacation because I vacated my house in Chicago to come on a break … not to come deal with issues I’d ordinarily deal with in a home & this time even paying for this stress! Will be reporting to the BBB because such places shouldn’t exist and call themselves 4 star!

Highly recommend

10.0

Everything was perfect, location was ideal for shops/bar/cafes. The room itself was immaculate and modern with lots of amenities. The staff were great and very helpful.

− Our only disappointment is that we didn’t stay longer. We will definitely be returning.

Guest review

9.0

מלון סוויטות חדש, נקי, סיווטות מאובזרות, מיקום מעולה במרכז בריקל

− חניה עם ולווט בחבד בעלות 35$ ללילה פלוס טיפים. בסוויטה חסרים דברים קטנים שצריך לזכור להביא - מלח, סבון, טבליות כביסה. המזגן חזק מדי ולא מאפשר שליטה בעוצמה.

Guest review

10.0

Excelente ubicacion, todo muy limpio

Great place to stay

9.0

Great location. Good Vale parking service. I got an upgrade to 2 bedroom appartment which was really great. Pool is nice and fun. Gym was big with many opportunities

− Cost of food in the restaurant down below was quite expenssive