Holiday Inn Express Miami Airport Doral Area by IHG

Disappointing Executive Experience: Unreliable Amenities and Poor Service

1.0

− This property was selected over competing hotels specifically for its advertised airport shuttle and breakfast services, both of which are vital for our corporate travel efficiency. Regrettably, the execution of both services was deeply flawed. Our experience began with a highly unprofessional logistical failure at the airport. Following instructions, we requested a pickup at Door 20. The hotel staff insisted on a non-existent stop number, creating an unnecessary argument and abruptly cutting off our calls multiple times. After a two-hour delay, management claimed we had miscommunicated our location and refused to send the shuttle back. This forced multiple corporate guests to secure private transportation at their own expense. Additionally, the operational hours of these amenities do not align with standard airline schedules. With early business flights departing between 6:00 AM and 8:00 AM, neither the shuttle nor the breakfast schedule accommodates early departures. Consequently, the key features that justified booking this property were entirely unavailable to us. While the accommodations themselves are perfectly fine, a premium business hotel must be judged on its reliability and service. On this front, the property failed to deliver.

Guest review

10.0

Todo muy bien, la habitacion muy espaciosa, la limpieza todos los dias por el personal, todas las personas muy amables y atentas, su cafe disponible siempre a cualquier hora.

− No es que no me gusto, solo un pequeño consejo, deverian de tener unas 2 o 3 maquinas mas para lavar y secar, pero las que estan funcionan muy bien, no hay queja alguna

Buon hotel

9.0

Posizione e pulizia

− Questa è la seconda volta che alloggio in questa struttura e la colazione è peggiorata.

Not so good as expected

6.0

Bed comfortable and for my use was perfect the position: walking distance to my house

− Elevator super slow. Breakfast very limited and not good . Over pricing . Staff in the evening shift very not so good. Paying for permit parking. Limited towels for a stays or 3 nights.

Guest review

8.0

− Me he quedado en ocasiones anteriores y no había pasado, las llaves d las habitaciones se descodificaban como 5 veces al día y había q ir a recepción a pedir la activaran; eso resulta incómodo y deben resolverlo

No estuve por cobros adicionales y gerente mala persona y geosero

1.0

− Llegamos y un gerente grosero , cobrando más de lo que decía la reserva , cobrando depósito cuando la página no lo reportaba y parqueadero que era gratis , una basura de gente y hotel , nunca más voy a ir a ese sitio