Grand Park Royal Cancun - All Inclusive

Wright above

1.0

I booked this hotel for around a week and a half, and unfortunately, my stay turned out to be extremely disappointing. During the first 3–4 days, everything was relatively fine. The food was good, the beach was still beautiful, and the rooms were acceptable. I had stayed at this hotel around three times before and came back because I used to like the overall balance: a nice beach, decent rooms, and good food. However, after a few days, the situation changed dramatically. The main buffet was moved to what looked like a conference room, and the quality of the food dropped significantly. At breakfast, there were not even basic boiled eggs, and no one was preparing fried eggs or omelets. Lunch and dinner became very poor: the number of dishes was reduced several times, and even basic options like pasta disappeared, except in some strange salads. For a hotel of this level, this is completely unacceptable. Another major issue is the ongoing renovation, which was not communicated in advance. During our stay, the main restaurant, the beach restaurant, the area near the gym, the reception, and even the main entrance to the hotel were under renovation. The reception was moved, creating additional inconvenience. In the building where our room is located, only 3 out of 7 floors are operating, while the rest are closed for renovation. I understand that the hotel may be going through a transformation after the acquisition/transition involving Rixos, but guests should not have to suffer because of this. If a large part of the hotel infrastructure is closed or operating in a limited format, guests must be informed clearly before booking or at least before arrival. At the moment, it feels like the management is not properly controlling the situation. Guests are paying for a hotel of one level, but in reality they are getting construction works, temporary areas, reduced food quality, and a significantly limited service experience.

− At current moment nothing

Regresaria mil veces a este hotel

10.0

La atencion de todo el personal especialmente Jesica Martinez Mayordomo, amable, calida y siempre atendiendonos. Alicia Lopez (Prime )excelente servicio Jesus limpieza habitacion impecable Rogelio (Prime) excelente Alicia ( Veranda) excelente servicio Armando ( Bell Boy) muy amable para llevar nuestro equipaje Habitacion vista al mar super hermosa y muy comoda

− Agua de filtro

Disappointed I paid a lot of money and I’m very disappointed. We should get some kind of a refund. This is

1.0

I would love for somebody to call me at so I can share my very unhappy experience would never ever recommend this resort. Very disappointed I had no idea this was under construction 80% of the resort was being worked on while you were on an all-inclusive beach vacation all day we heard hammering and drilling extremely disappointing and the restaurants were all closed. We had buffet every day Italian it was very, very disappointed. I am extremely unhappy, and no one told that this was under construction.

− We were very very unhappy anywhere you went the adult pool the regular pool it was all construction workers walking around constantly drilling hammering, moving rooms from one side of the resort to another side of the resort closing down half of the resort while we were there. dWe were there for seven nights, and the only restaurant was open was the Italian restaurant and the buffet the other restaurants were all under construction the day before we left the hibachi restaurant opened.

Would never go here again, the beach was nice, food was mediocre and service was atrocious.

1.0

The location was great.

− The staff were rude and we spent so much time asking for things to be fixed. My boyfriend does not eat pork for religious reasons, even after explaining this every single time - they continued to give us the wrong orders and would charge to replace. They also would lie when we would tell them we had received the wrong order and say we did not order that. Also, AC was not working and they would not record our calls in the system so no one would come to fix when they said they would and gaslight us that we didn’t make the phone calls. Also, the resort was under construction and did not have half of the amenities available. When I tried to talk to their customer service on site, they were condescending and did not help one bit. None of the items listed above would have been dealt with breakers because I know things will happen, mistakes will always happen but they would not take any responsibility or tried to fix things. It was a very frustrating stay.

Guest review

10.0

El personal es excelente, tienen un buen trato y mucho respeto, los cuartos son muy amplios y cómodos, todo muy limpio, excelentes instalaciones

− No me gustó que me quitaran medio dia de mi tiempo por una platica que no me interesaba y no solicite, por mas que decia que no me interesaba, seguían y seguían, eso me molesto mucho, creo que esa platica debe de ser solo para las personas que las solicitan.