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Sandos Caracol Nature Resort & Water Park All Inclusive

★★★★★ Carretera Cancún Chetumal Km 295, Playa del Carmen, MX

The golf

Sandos Caracol Nature Resort & Water Park All Inclusive lists Golf course, on the property or within reach.

About this hotel

Beachfront Paradise with Endless Amenities

Luxurious Accommodations and Entertainment

Sandos Caracol Eco Resort offers bright rooms with stunning views of the Caribbean Sea, equipped with modern amenities. Guests can enjoy a variety of activities such as yoga, scuba diving, water sports, and nightly entertainment for all ages. The spa facilities provide a relaxing retreat with a sauna, hot tub, and gym for ultimate rejuvenation.

Culinary Delights and Ecological Adventures

Indulge in a culinary journey with 9 restaurants offering diverse cuisines, from international buffets to a la carte options like Oriental, Mexican, and Mediterranean. For nature enthusiasts, the resort offers ecological activities for the whole family to explore and appreciate the surrounding beauty.

Unforgettable Experiences Await

Immerse yourself in the lush gardens and vibrant atmosphere of Sandos Caracol Eco Resort. From the thrilling water park with 29 slides to the serene beachfront location, every moment promises a memorable stay. Book now for an unforgettable vacation experience.

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Rooms & rates

Pool View Superior

Sleeps 4 · 39 m² · 2× Queen bed, Extra-large double bed (Super-king size)

  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Coffee/tea maker
  • Minibar

Pool View One Bedroom Suite

Sleeps 4 · 62 m² · Extra-large double bed (Super-king size), Sofa bed

  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Coffee/tea maker
  • Minibar

Select Club Superior Adults Only

Sleeps 2 · 39 m² · 2× Queen bed, Extra-large double bed (Super-king size)

  • Air conditioning
  • Private bathroom
  • Coffee/tea maker
  • Minibar
  • TV

Eco Family Suite (2 Adults + 1 Child)

Sleeps 3 · 41 m² · Extra-large double bed (Super-king size), Bunk bed

  • Desk
  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Additional bathroom

Pool View Penthouse (2 Adults + 1 Child)

Sleeps 3 · 62 m² · Extra-large double bed (Super-king size), Sofa bed

  • Desk
  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Coffee/tea maker

Pool View Superior

Sleeps 1 · 39 m² · Twin bed

  • Desk
  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Coffee/tea maker

Eco Family Suite

Sleeps 1 · 41 m² · Twin bed

  • Desk
  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Additional bathroom

Eco Family Superior (3 Adults)

Sleeps 3 · 30 m² · Bunk bed, Queen bed

  • Desk
  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Coffee/tea maker

Eco Family Suite

Sleeps 5 · 41 m² · Extra-large double bed (Super-king size), Bunk bed

  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Additional bathroom
  • Coffee/tea maker

Select club Superior

Sleeps 1 · 39 m² · Twin bed

  • Air conditioning
  • Private bathroom
  • Coffee/tea maker
  • Minibar
  • TV

Amenities

  • Free WiFi
  • Outdoor pool
  • Pool bar
  • Pool with view
  • Swimming pool
  • Fitness/spa locker rooms
  • Spa/wellness center
  • Sauna
  • Fitness classes
  • Fitness facilities
  • Free Parking
  • Accessible parking
  • Restaurant
  • Bar
Show all 86 amenities
  • Barber/beauty shop
  • Screens / Barriers between staff and guests for safety
  • Snack bar
  • Air conditioning
  • Beach
  • Beachfront
  • Private beach area
  • Sun loungers or beach chairs
  • Golf course
  • 24-hour front desk
  • Tour desk
  • 24-hour security
  • Family rooms
  • Airport shuttle (additional charge)
  • Airport drop off
  • Airport pick up
  • ATM/cash machine on site
  • Babysitting/child services
  • Billiards
  • Board games/puzzles
  • Car hire
  • Children's playground
  • Cleaning standards that are effective against Coronavirus
  • Concierge service
  • Currency exchange
  • Daily housekeeping
  • Designated smoking area
  • Dry cleaning
  • Entertainment staff
  • Evening entertainment
  • Facilities for disabled guests
  • Fire extinguishers
  • First aid kit available
  • Food delivered to guest room
  • Games room
  • Garden
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Hammam
  • Hand sanitizer in guest room and key areas
  • Hiking
  • Hot tub/Jacuzzi
  • Indoor play area
  • Ironing service
  • Kid meals
  • Kid-friendly buffet
  • Kids' club
  • Kids' outdoor play equipment
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Massage services
  • Physical distancing in dining areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Safety deposit box
  • Sanitized tableware & silverware
  • Shallow end
  • Shared stationery like menus, pens are removed
  • Shuttle service (additional charge)
  • Snorkelling
  • Solarium
  • Staff adhere to local safety protocols
  • Sun terrace
  • Sun umbrellas
  • Table tennis
  • Tennis court
  • Terrace
  • Water park
  • Water slide
  • Water sport facilities on site
  • Yoga classes

Location

© OpenStreetMap contributors

Carretera Cancún Chetumal Km 295, Playa del Carmen, MX

Check-in
from 03:00 PM
Check-out
until 12:00 PM

What guests say402 reviews

+ Great location+ Rich amenities for family activitiesPoor cleanlinessInadequate serviceLow food quality
Cleanliness5.1
Service7.6
Location8.1
Room Quality6.1
Amenities8.1
Value for Money6.1

100% RECOMENDADO IDEAL PARA NIÑOS

10.0

Es un hotel que lo tiene todo, ideal cuando viajas con niños Muchas actividades para hacer , el cenote Cristalino dentro del hotel lo máximo el puente colgante es hermoso y

ANALILIA LÓPEZ · US · 2026-08-27

Rooms are very bad, the resort overall is average

6.0

The water park for the kids

Bad smelling rooms... Also the renovated ones. Staff not friendly at all

maurizio · IT · 2026-08-26

Guest review

5.0

Lo que mas me gusto es el personal que te atiende en el dia a dia

Pone en la eresva que esta incluido el trasporte y nos dejaron tirados en aeropuerto. Las camas son incomodisimas, me llevo un dolor de espalda tremendo. La playa llena de algas.

Alberto · ES · 2026-08-24

Guest review

10.0

todo

muy pequeño el estacionamiento

aurora · MX · 2026-08-22

Guest review

10.0

El ambiente natural, la limpieza y cuidado con todos los animalitos del entorno.

Alfonso López · MX · 2026-08-17

TeeTime Stays · questions

Does Sandos Caracol Nature Resort & Water Park All Inclusive have golf?
Its listing shows Golf course. Tee-time booking and green fees are arranged with the course.

Good to know

When booking for more than 4 rooms, different policies may apply and payment of the full reservation must be made after the reservation is made.

An environment fee of MXN 85 per night is not included and must be paid at check-in.

Please note that an additional charge of USD 20 per person per hour will apply for late check-out after 13:00.

Please note that the adult water slide area is open from 10:00 until 17:00

Please note that the children water slide area is open from 09:00 until 18:00.