The Ritz-Carlton, Aruba

Excelente

10.0

Excelente hotel

Grata y confortable

10.0

El mover de servicio de alto standard

Guest review

9.0

Ottima struttura affacciata sulla spiaggia attrezzata dell’hotel. Personale sempre gentile e disponibile in tutta la struttura. Abbiamo cenato nei diversi ristoranti e la qualità del cibo era molto buona. Qui come negli Stati Uniti ci sono da pagare le fees in hotel e le tips nei ristoranti.

Great place for a family vacation!

10.0

Our family spent a week on this property and had a fantastic stay. The property was excellent and service five star. We will definitely come here again.

No Rizz at the Ritz

6.0

Only after staying here I can see why this is not the preferred hotel at the palm beach. The check-in service and the staff at check-in (especially Timothy who was wonderful) is where the hotel peaked. After that it’s been one big disappointment! Perhaps because I paid that much more and it has the Ritz branding I expected it to be better in some ways but it’s disappointing in every way. 1) the reviews that said there is no lounge wars are way off. Yes if you want to sit at the back where you just see umbrellas sure, but it is 7:10am and I cannot get anything in the front row (all have covers I.e. taken) and the first day the supervisor who can help me book for the next day did not even show up till 7:30am and by the time he did the first two rows were gone- he didn’t apologize and nonchalantly said I should get the app and book there and that he had an interview - then staff tried to upsell me the cabanas…so tacky! Umm so yes if you’re a morning person who can get up to book through the app or run down before 7am then great but if not then this is not for you..the cortisol elevation alone is not worth this! The umbrellas are tiny and nothing can be moved so at some point you will leave because there is no respite from the sun. They were out of kids toys at 7 and told us the shop opens at 8 and we can buy it there…2) The food is of course over priced but sadly isn’t great- I only tried casa nonna but I’d much rather go to Gianni’s in town at least your 150$ meal is memorable…the breakfast is okay though. 3) nice clean rooms and bathrooms (a bit dated) with decent basic products but literally no toiletries in the bathroom beyond the basic- not even face wash or cotton balls…The chocolates are the only nice touch but the fancy chocolates you see in the reviews are only for guests in the suites - in the 800$ rooms you only get the basic chocolates 4) live music and the general vibes in the evening have been so underwhelming - I have never been more disappointed. 5) kids don’t eat free - if you get the buffet then yes under 4 eat free otherwise you even pay for a small bowl of fruit- they hand out a slice of fruit at the beach and pool in the afternoons - a nice touch but even there if they run out they will just give you the two pieces left and say sorry it’s finished - it doesn’t matter if there are 3 kids and one is having a breakdown that he didn’t get any…so if you have money to burn sure go ahead it’s certainly got an overall luxury exterior and clean large rooms- it’s a solid hotel but I’d categorize it as “no frills”.

Family vacation

10.0

We had an exceptional stay at the Ritz Carlton Aruba. Every person we encountered was friendly and helpful. They made us feel welcomed. The hotel and grounds are beautiful. Our room was spacious with great views. The food was great. The service is above and beyond our expectations. Rulger stopped by each day on the beach to make sure our stay was going well. He is very friendly and personable. Ellie was our server on the beach each day. She went above and beyond taking care of us! She made our stay fantastic. We will definitely return the next time we visit Aruba.