Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Great place to visit

9.0

Property was nice, clean

− Only complaint is food could of been better

Guest review

10.0

My wife, our 3.5-month-old baby and I just spent a few days at the Royalton in Cancun for a little family staycation and we honestly had such an amazing time. This was one of our first little getaways together as a family of three, so it was already going to be special for us. From the minute we arrived, though, everyone made us feel so welcome. Having such a young baby obviously means you have a few extra needs here and there, and the staff were incredibly accommodating. Nothing ever felt like we were asking too much, and everyone was always happy to help. It really allowed us to relax, enjoy the resort and just have some quality time together as a family. The service across the entire resort was amazing. It didn’t matter which department we were dealing with, everyone was friendly, helpful and always had a great attitude. The food was really good, our room and the resort were always incredibly clean, and we were genuinely impressed with how well everything was taken care of. But what stood out to us more than anything was the people. We especially want to mention Andy García from Booking Concierge. He was amazing from the beginning and really went out of his way to take care of us. He was always checking in, helping us with restaurant reservations and anything else we needed, and making sure we were enjoying ourselves. Even helping us arrange a little extra time before checkout made things so much easier with the baby. Those may seem like small things, but when you’re away with a 3.5-month-old, they make a huge difference. Andy and the rest of his team made us feel like they genuinely cared about our experience rather than just doing their jobs. We also really appreciated how kind everyone was with our baby—it made the whole trip feel that much more welcoming. You can have a beautiful hotel, great food and nice rooms, but at the end of the day it’s the people who make you remember a place and want to come back. That was definitely the case here.

Estadia Buena

7.0

El personal muy cordial

− Nunca pudimos reservar cenas en restaturantes

Excellent family experience

10.0

Excellent amenities and service

Excellent stay

10.0

Lovely hotel staff are amazing. Daniel the mixologist was brilliant different cocktail every day delivered to your sunbeds he really made our holiday . Also Jeronimo at the hideaway bar and Jesus at the Martini mix bar were always attentive and very friendly

Royalton Hideaway

6.0

The amenities are outstanding our butler Sergio was the best, they have too many employees that just there to keep pressuring you to buy over the all inclusive which was just bad also all the restaurants the food was subpar except point bistro which was amazing.