Krystal Grand Cancun All Inclusive

Would def come again, great energy.

8.0

loved the room besides non functioning AC, French restaurant, the grill restaurant. excellent 80's music by the pool. great beach, walking distance to town, most of the staff is nice. overall, excellent energy, wd consider coming again. excellent chilled red wine. overall staff lets you be, isn;t hovering micro managing and the energy is outstanding, loved it and may come again. hope they work on the suggested improvements. Xfinity pool. suggest lunch able served at beach w plastic plates. wd suggest beach stairs be swept of sand more often, suggest wifi work on lounge chairs further out. the beach has a life guard. the people ar the beach are very nice. great mattress, slept well. good sheets. excellent room lavazza coffee choice. the coffee cups in Alta are good and liked the access to go cups too. espresso machine wd improve for the cappuccino but overall, not bad. coffee in room tasted better. elevator wait time was almost aways not long. guests and staff are nice. the driver Sergio they connected us with for airport shuttle (extra price) was very nice, professional and punctual. infinity pool felt clean and good temperature. beach water was clean, barely seaweed.

− nachos & overall same lunch by pool. no fruit or salad & very little guac provided. lunch menu didn't change & was overall very carnivorous, greasy. basic green salad & fruit wd be a simple basic addition. sun glasses were lost at very specific time and location on premise, hotel insurance sh help.when asked,staff very short to say no as if they were found and kept.6pm beach drink server sh tell people at 5:50pm last call. plastic cups provided on beach didn't keep drinks cool. wd reco offer in a dif vessel. it wd maximize beverages as people were ordering bec their drink got warm not bec it was necessarily empty. main buffet really needs help. very long line at omelette station, only one person making each order at a time vs 2 people or 1 person gathering sev orders at a time. U don't cook mix meat pork on the same grill with rest. you don't cook mix meat w/ veggies for vegetarians. wd recommend ice cream and sorbet as a dessert option.rm mini fridge didn't offer any non sugar beverages like sparkling water or juice only reg &diet soda.unless called, it wasn't;t autofilled. great water refill station but there sh be 1 on each floor than only in altitude lobby, not practical or sufficient considering size of place and number of people. huge pb, a/c didn't work all week despite informing its' non function. only able to use fan all week.buffet denied eating outside when that's precisely why people fly to Cancun to do such.3 other restaurants don't have outdoor seating. I'd work on adding this since fresh air is important. 1 staff person denied us two people a table due to non reserv but restaurant almost empty.I think she and staff didn't want to work.wd suggest better train servers,sh not ask group to remove &use same forks and knifes if already mixed together on same dirty plates. all requests sh be possible via WhatsApp.

満足できない宿泊であった

4.0

ビーチとプールは良かった。ロケーションとしては文句はない。

− 食事が良くない。特にAyamiのhibachiは不味すぎる。The Grillはその日だけだったかもしれないがメニューのうちみんなが食べたいと思う品が品切れでオーダーできなかった。 シャワールームの天井ライトが一部切れていたり、ドアノブが緩んで開け閉めしにくい状態だった。メンテナンスを頼んだが最終日まで修理されなかった。まぁこれは致命的な問題ではなかったから良かったが。

Guest review

7.0

El lugar es ideal , la playa hermosa es un buen citio si buscas donde ir por las noches

− La localización

Bonita experiencia

8.0

Ubicación

− La comida no había mucha variedad

Besides not having good food options the stay was amazing and the staff was awesome!!!

9.0

The location was perfect.

− The food was not that good.

tudo muito bom

10.0

tudo bom

− tudo bom