Krystal Grand Cancun All Inclusive

N/a

8.0

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− N/a

Humans, Great! Mother Nature, Bad!

10.0

Service, attention, installations,.. the beach in front of the Krystal Grand is the best in Mexico, but God was not cheritable tgis time, hahaha,.. there was sargassum that has been coming from Africa as of late.

− As I said before, we had bad luck with Mother Nature,.. she threw us the sargassum coming from Africa that has been affecting the Caribbean in general as of late. Next time, I'll check the sargassum radar online,.. so I can book accordingly..

Guest review

10.0

Service, attention, installations,..

− The beach in front of fhe Krystal Grand, is in my opinion, the best in Mexico,.. but this time we had bad luck with the sargassum coming from Africa as of late. The sands were being cleaned every day, so we were comfortable in the palapa and loungers in the Sun, getting the hotel service with drinks, etc,.. but the sea was not accesible this time.

Lastimosamente no sera mi siguiente eleccion cuando vuelva a Cancun

5.0

Volví después de muchos años a este hotel porque las dos veces anteriores fue fenomenal, pero me lleve una ingrata experiencia. La primera habitación que nos asignaron tenia muy mal olor el baño, olia a cañería, al segundo día nos hicieron cambio de habitacion, algunas veces en la noche no habia agua caliente, otra noche dejo de salir el agua mie tras me bañaba. El tercer dia nadie arreglo nuestra habitacion llegamos a las 3 pm y las camas estaban destendidas. En cuanto a los bufet la comida muy regular, algunas cosas como te negro u otra opcion para los que no tomamos cafe, ni estaba disponible, vi el mismo pescado al almuerzo 3 veces durante mi estadia. La comida en ese hotel era buenisima y por eso decidi elegirlo para este viaje. Al menos la parte de cocteles me parecio mejor que en mis anteriores estadias. Los chicos de la recepción muy amables, las chicas muy poco empaticad o extremadamente serias que aparentaban que no les gustaba que nos acercáramos a solicitar ayuda, le informe que el servicio de WIFI tenia problemas y debia atender una conferencia virtual una de las noches y ellas simplemente no plantearon ninguna solucion, únicamente dijeron que nadie mas se habia quejado, cuando al menos encontré 3 personas en el ascensor que me comentaban el mal servicio de la red de internet. Urge un sistema de ventilación en los ascensores, cuando llegaba al primer piso desde el 12 ya estaba lavada en sudor del calor que hace dentro, ni decir cuando iba lleno.

− La ubicación

Would def come again, great energy.

8.0

loved the room besides non functioning AC, French restaurant, the grill restaurant. excellent 80's music by the pool. great beach, walking distance to town, most of the staff is nice. overall, excellent energy, wd consider coming again. excellent chilled red wine. overall staff lets you be, isn;t hovering micro managing and the energy is outstanding, loved it and may come again. hope they work on the suggested improvements. Xfinity pool. suggest lunch able served at beach w plastic plates. wd suggest beach stairs be swept of sand more often, suggest wifi work on lounge chairs further out. the beach has a life guard. the people ar the beach are very nice. great mattress, slept well. good sheets. excellent room lavazza coffee choice. the coffee cups in Alta are good and liked the access to go cups too. espresso machine wd improve for the cappuccino but overall, not bad. coffee in room tasted better. elevator wait time was almost aways not long. guests and staff are nice. the driver Sergio they connected us with for airport shuttle (extra price) was very nice, professional and punctual. infinity pool felt clean and good temperature. beach water was clean, barely seaweed.

− nachos & overall same lunch by pool. no fruit or salad & very little guac provided. lunch menu didn't change & was overall very carnivorous, greasy. basic green salad & fruit wd be a simple basic addition. sun glasses were lost at very specific time and location on premise, hotel insurance sh help.when asked,staff very short to say no as if they were found and kept.6pm beach drink server sh tell people at 5:50pm last call. plastic cups provided on beach didn't keep drinks cool. wd reco offer in a dif vessel. it wd maximize beverages as people were ordering bec their drink got warm not bec it was necessarily empty. main buffet really needs help. very long line at omelette station, only one person making each order at a time vs 2 people or 1 person gathering sev orders at a time. U don't cook mix meat pork on the same grill with rest. you don't cook mix meat w/ veggies for vegetarians. wd recommend ice cream and sorbet as a dessert option.rm mini fridge didn't offer any non sugar beverages like sparkling water or juice only reg &diet soda.unless called, it wasn't;t autofilled. great water refill station but there sh be 1 on each floor than only in altitude lobby, not practical or sufficient considering size of place and number of people. huge pb, a/c didn't work all week despite informing its' non function. only able to use fan all week.buffet denied eating outside when that's precisely why people fly to Cancun to do such.3 other restaurants don't have outdoor seating. I'd work on adding this since fresh air is important. 1 staff person denied us two people a table due to non reserv but restaurant almost empty.I think she and staff didn't want to work.wd suggest better train servers,sh not ask group to remove &use same forks and knifes if already mixed together on same dirty plates. all requests sh be possible via WhatsApp.

満足できない宿泊であった

4.0

ビーチとプールは良かった。ロケーションとしては文句はない。

− 食事が良くない。特にAyamiのhibachiは不味すぎる。The Grillはその日だけだったかもしれないがメニューのうちみんなが食べたいと思う品が品切れでオーダーできなかった。 シャワールームの天井ライトが一部切れていたり、ドアノブが緩んで開け閉めしにくい状態だった。メンテナンスを頼んだが最終日まで修理されなかった。まぁこれは致命的な問題ではなかったから良かったが。